Pick-Up Day Guidelines

It's Garbage. It shouldn't be complicated.

We want to make things as simple and affordable as possible for our customers while still being safe and efficient when we’re on route. The guidelines below help create the balance needed to make this happen. Following these guidelines ensures our operators are able to do their job and that your trash is taken in a clean, timely fashion. These guidelines are not crazy, or out of the ordinary, but they are extremely important so please take a moment to read through them. You can click each item to expand it for more information. Thank you for being an awesome customer!

Residential Guidelines

We adjust our routes and start times on a regular basis to accommodate new customers, stay efficient, work around weather conditions or holidays, and avoid road work. The time the garbageman arrives to your location on your pick-up day could be extremely different from week to week. That’s why we always give a pick-up day, not a pick-up time. Being that we start early in the morning its best to place trash out the night before your pick-up day. This way it’s ready to go when we arrive no matter the time. 

If you have an issue with animals getting into your waste overnight please use a trashcan with a secure lid, or look into animal repellant options like Bonide’s Repels-All. 

All residential rates are for curbside pick-up and should be placed as such unless otherwise discussed with our office. Placing your waste in a consistent spot helps our operators stay efficient. As they go from stop to stop they can quickly locate the trash from week to week and don’t have to hunt for it. 

Bags and Cans that exceed 40lbs pose a safety hazard for our operators. We have to lift the trash from the ground up to waist or chest height in order to dump it. Struggling to get a heavy can or bag into the truck creates an increased risk for injuries and messes.

Additionally, 40lbs per week is the max weight we base our residential prices on. Waste that exceeds 40lbs may be subject to an overweight charge depending on the circumstances.

As a reference point, a 5 gallon bucket full of water weighs 40lbs. 

There is a short list of items/materials that we are not allowed to dispose of. These items/materials are either restricted by DEP or the disposal facility, and/or are a hazard to the environment, our equipment, an our operators. Keeping this stuff out of the trash ensures your waste can be disposed of on your pick-up day. These items/materials are:

  • Tech Electronics (computers, TV’s, peripherals)
  • Tires
  • Refrigerators/Freezers
  • Hazardous Materials (oil, wet paint, flammable liquids, asbestos)
  • Large Batteries/Battery Packs
  • Clean-fill material (Rock, Block, Brick, Dirt)
  • Hot ashes of any kind

If these items/materials are found in the trash they will be left behind. If the operator can’t remove the item/material from the trash in a safe manner themselves then the stop will be skipped until the following week and the removal of the item/material from the trash will be the customer’s responsibility.

There is limited room in our trucks for extra trash, especially bulk items (like furniture) that take up a lot of room and do not pack well. We need to plan out the extra trash we take each week to make sure we have enough room to complete our route before needing to unload. Calling in advance assures that we get you scheduled for extra trash, and we can also give you a rough estimate of the cost for the extra. 

Payments can be made via the mail, online, or in our office. We do not take payments on route.

Commercial Guidelines

We adjust our routes and start times on a regular basis to accommodate new customers, stay efficient, work around weather conditions or holidays, and avoid road work. The time the garbageman arrives to your location on your pick-up day could be extremely different from week to week. That’s why we always give a pick-up day, not a pick-up time. Being that we start early in the morning its best to place trash out the night before your pick-up day. This way it’s ready to go when we arrive no matter the time. 

If you have an issue with animals getting into your waste overnight please use a trashcan with a secure lid, or look into animal repellant options like Bonide’s Repels-All. 

Commercial customers are welcome to move their dumpster as they need, however the container must be returned to a consistent spot for pick-up. Placing your waste in a consistent spot helps our operators stay efficient. As they go from stop to stop they can quickly locate the trash from week to week and don’t have to hunt for it. 

Dumpsters should be accessible at all times on pick-up day. Please do not park vehicles, or place items in front of, or tight against dumpsters. Additional charges may apply if the operator needs to move items out of the way, or make a second trip in order to access the dumpster. 

Dumpsters should have enough room around them for the operator to safely walk. We need to be able to access the back of the dumpster in order to hook up to it, so it should not be pushed tight against a structure or other object. 

There is a short list of items/materials that we are not allowed to dispose of. These items/materials are either restricted by DEP or the disposal facility, and/or are a hazard to the environment, our equipment, an our operators. Keeping this stuff out of the trash ensures your waste can be disposed of on your pick-up day. These items/materials are:

  • Tech Electronics (computers, TV’s, peripherals)
  • Tires
  • Refrigerators/Freezers
  • Hazardous Materials (oil, wet paint, flammable liquids, asbestos)
  • Large Batteries/Battery Packs
  • Clean-fill material (Rock, Block, Brick, Dirt)
  • Hot ashes of any kind

If these items/materials are found in the trash they will be left behind. If the operator can’t remove the item/material from the trash in a safe manner themselves then the stop will be skipped until the following week and the removal of the item/material from the trash will be the customer’s responsibility.

Items that are too large for the dumpster should be cut or broken down small enough to easily fit. If an item is too big for the dumpster then it is too big for the truck and poses a safety hazard and often ends up making a mess on the roadway.

Payments can be made via the mail, online, or in our office. We do not take payments on route.

Other Tips/Recommendations

These aren’t necessarily guidelines, but just some other things to take into consideration. 

Our operators are focused on getting the job done in the safest and most efficient manner. That being said, garbage trucks are loud and dangerous. If you’re not in the operator’s line of sight then please be cautious and stay back so they have room to work. Chances are they can’t hear you, and if they didn’t already acknowledge you then they don’t know you’re there. If you’re trying to yell to the operators from a distance and they don’t respond please know they’re not ignoring you. They simply can’t hear you over the truck. 

Water is heavy. Water soaked trash is even heavier (not to mention messy). Please keep lids on your trashcans and dumpsters to keep water out. 

Materials like kitty litter, yard waste, and burn ash are extremely dense. It doesn’t take much to make trash extremely heavy to the point where it can’t be loaded. We don’t consider these materials typical household or commercial waste, so larger volumes may incur an additional charges. 

Kitty Litter: The easiest way to make sure it’s light enough to be disposed of and reduce the amount of additional charges is to bag it in 5 gallon buckets separate from your other trash.

Ashes: The easiest way to make sure it’s light enough to be disposed of and reduce the amount of additional charges is to bag it in 5 gallon buckets separate from your other trash. If you have a dumpster or cart do not fill more than 1/3 of the volume of your container with ashes. 

Yard Waste: Often, yard waste can be disposed of in alternate places than the trash. However, if you do need to throw away grass, leaves, sticks, and weeds please put heavier materials like grass clippings and weeds in bagged 5 gallon buckets. Dry leaves can be placed in a trash can or trash bag. Larger sticks should be laid out facing the same direction so they can be easily collected and place in the truck. Rocks and dirt are considered clean fill and should not be placed in the trash.