Frequently Asked Questions

Thank you for visiting our FAQ page! Here you can find the answers to many of the questions you may have about our services and the way we do business. Use the navigation menu below to find visit your question topic. 

Terms to Know

Term Definition

Residential Pick Up

Weekly curbside waste removal at a home.
Commercial Pick-Up
Weekly waste removal at a business, whether curbside or a dumpster.
Tipper Cart
A 96 gallon waste receptacle made from heavy duty plastic with a flip lid and wheels. Can be used for residential, commercial, and industrial pick-up.
Dumpster
An often metal waste receptacle made to be dumped into the back of a rear loading garbage truck with the use of a winch or kick bar (we use a winch). Generally, they range from 1 cubic yard to 8 cubic yards, but can be larger (we have a few 10 yards and a 14 yard) and are used for commercial and industrial locations with high waste flow.
Clean-Up Bag
A 3 cubic yard, rectangular shaped bag made from a heavy duty plastic weave (think reusable grocery bag on steroids) used for small clean-up and remodeling jobs.
Roll-Off Container or "Container"
A large, metal, open top waste receptacle made for large projects, like construction and demolition jobs, and home clean-outs, or for commercial/industrial locations with high waste flow (especially those with large material that's difficult to break down). Often ranging in size from 10 cubic yards to 50 cubic yards. We carry sizes 15, 30, and 40 cubic yards.
Compactor
A roll-off or rearload container with a hydraulic compacting device. The compactor is either stationary and packs into a receiving box, or is contained with in the box itself as an all-in-one unit. Perfect for industrial locations, schools, hospitals and other similar places.
Rearload Truck
Your stereotypical "garbage truck". It's loaded from the rear of the truck and has the ability to dump dumpsters and tipper carts.
Sideload Truck
A garbage truck that's loaded from either side of the body behind the cab. There is a large opening in one, or both, sides of the truck where the trash is dumped into a compacting hopper either by hand, with a cart tipper, or an ASL.
Roll Off/Hook Truck
Roll-Off Trucks and Hook Trucks transport roll-off containers. The roll-off truck uses a hydraulic cable pulley system to load containers. The hook truck used a hydraulic hook to load containers.
Heim's Disposal

Billing & Account Handling

We bill on the first business day of the month/quarter.

  • Quarterly bills are due the 15th of the second month of the quarter.
  • Monthly bills are due on the last day of the month.
  • Pre-Paid Bag Annual Billings are due on February 15th.
  • Roll-Off bills are due n15.
  • Past due bills are due upon receipt.

If your bill due date reads “Due Upon Receipt” it is because you have a past due balance greater than $10.00. Please bring your account current as soon as possible to avoid having your account put on delinquent hold.

We realize that everyone forgets, especially newer customers receiving their bill for the first time. So, we try to be reasonable with our past due process without being too loose. Here it is:
We suspend service for past due accounts the second week of the quarter and one week after the quarterly due date. Those with balances 90 days plus are suspended automatically. 60 days plus if it’s a full quarter’s balance are suspended. Those who made a payment in the prior suspension period are kept active until the next suspension date. First time past due accounts are given the benefit of the doubt and left active until the next billing cycle. These are not hard and fast rules. Payment history, size of balance, and customer loyalty are all taken into account when we go through this process.

It’s hard not to be blunt with this answer, so here it goes. The bill has the due date on it, that is the reminder. We’re a small business and being a small business we need to use everyone’s time efficiently. Calling past due accounts that received a bill with the due date on it is not an efficient use of time. We try to give everyone the benefit of the doubt, so please see the question above.

A Finance Charge is a late fee imposed if your bill is past due. The amount varies by the size of the outstanding balance.

We do not accept payment on route. Please call in, mail in, or drop off your payment to our office.

You certainly may! Just login to your online account via Online Bill Pay and you’ll find the auto-pay system there. Auto-payments are taken on the due date of your bill.

To register your online account you’ll need your account number and customer ID. You can find these on your bill in the middle paragraph along with short instructions on how to login. You need to have received your first quarterly, monthly, or annual bill to have an online account.

We don’t personally save any credit card info at our office or in our computer system. However, we do offer an auto-pay system through our Online Bill Pay program that allows our annual, quarterly, and monthly billed customers to sign up and have their payments taken automatically on the due date. Once entered, we do not have access to the credit card info other than expiration date, and last four digits.

Extra charges are at the discretion of the driver based on the bulk and weight of an item(s). It really is a case by case basis. If you have something you’d like to dispose of please call our office for a price range prior to putting it out.

Unfortunately, we don’t receive notice of tonnage rate increases from the disposal facilities until the end of the year when it's too late to notify our entire customer base effectively and efficiently. We’ve also found that a notice prior to the increase tends to raise more questions than just sending the bill. Those who are going to complain about the increase when they get the bill are the same ones who complain when they get the notice, so it really doesn’t make much difference there either. Our increases are normally small, only a few dollars difference a year, and are mainly based on the disposal facilities’ increases. We only raise the rates we need to raise the amount we need to raise them to continue to do business.

Heim's Disposal

Residential Service

General Questions

  • Refrigerators/Freezers
  • Tires
  • Electronics (Computers, TVs, Peripherals)
  • Wet paint, oil, or flammable materials
  • Asbestos products
  • Large batteries
  • Shingles
  • Clean Fill Material (Rock, Block, Brick, Dirt)

These items will be left on site. 

We can take bulk items and clean-out waste permitting there isn’t enough to warrant a Clean-Up Bag or a Roll-Off container. Please notify us prior to placing this type of waste out so we can notify our drivers.

The normal waste from the typical kitchen, bathroom, and day to day living. We view it as the stuff that every household generates on a day to day basis.

Anything that every household wouldn’t produce on a day to day basis. The most common things we see is bulk trash and bulk items like clean-out waste and furniture, dense materials like kitty litter, yard waste, and burn ash, and construction debris. We can take these items and materials, however there may be additional charges for the bulk and weight.

Any single bag or can that is greater than 40 pounds is considered overweight. Our drivers are trained on determining weight by hand. 40 pounds is equivalent to the weight of a 5 gallon bucket of water. A basic rule of thumb is if you pick it up and think it’s heavy then it’s overweight and should be split into multiple bags.

All pick-up is weekly.

We only offer rearload dumpsters for commercial use, this includes active farms. We do not offer them for residential or temporary use.

No, we do not.

The night before your pick-up day.

Trash should be placed within reaching distance of the curb along the street or road your house is addressed to unless otherwise directed.

Please call us as soon as possible. We may have a driver nearby that can get it. In the event that we do not, please hold your waste until the following week.

If your trash wasn’t picked up there are a few common reasons:

  • Past due balance
  • Overweight
  • Not out in time
  • Inaccessible

If none of these things apply to you there is a possibility that we simply missed it, which can happen for a variety of reasons.

If you have a problem with critters getting in your trash there are a few things you can do:

  • Keep lid closed
  • Don’t dispose of liquid
  • Spray the inside of your can/cart with anti-stick spray/oil

No, not necessarily, although we do recommend it.

We prefer the simple, round Rubbermaid Roughneck trash cans with a lid.

Just please DO NOT get the BRUTE cans, or cart style cans that do not have a tipper hook up. They're heavy, awkward, and dangerous to lift. 

Pre-Paid Bags

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Flat Rate Residential

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Tipper Carts

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Heim's Disposal

Commercial Service

General Questions

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Pre-Paid Bags

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Flat Rate Commercial

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Tipper Cart

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Rearload Dumpsters

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Roll-Off Containers

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Heim's Disposal

Industrial Service

General Questions

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Tipper Carts

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Rearload Dumpsters

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Open Top Roll-Off Containers

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Compactor Containers

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Temporary Use Containers

General Questions

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Clean-Up Bag

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Roll-Off Containers

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Other Questions

General Questions

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More FAQs Coming Soon