Frequently Asked Questions

Thank you for visiting our FAQ page! Here you can find the answers to many of the questions you may have about our services and the way we do business. Use the navigation menu below to find visit your question topic. 

Terms to Know

Term Definition

Residential Pick Up

Weekly curbside waste removal at a home.
Commercial Pick-Up
Weekly waste removal at a business, whether curbside or a dumpster.
Tipper Cart
A 96 gallon waste receptacle made from heavy duty plastic with a flip lid and wheels. Can be used for residential, commercial, and industrial pick-up.
Dumpster
An often metal waste receptacle made to be dumped into the back of a rear loading garbage truck with the use of a winch or kick bar (we use a winch). Generally, they range from 1 cubic yard to 8 cubic yards, but can be larger (we have a few 10 yards and a 14 yard) and are used for commercial and industrial locations with high waste flow.
Clean-Up Bag
A 3 cubic yard, rectangular shaped bag made from a heavy duty plastic weave (think reusable grocery bag on steroids) used for small clean-up and remodeling jobs.
Roll-Off Container or "Container"
A large, metal, open top waste receptacle made for large projects, like construction and demolition jobs, and home clean-outs, or for commercial/industrial locations with high waste flow (especially those with large material that's difficult to break down). Often ranging in size from 10 cubic yards to 50 cubic yards. We carry sizes 15, 30, and 40 cubic yards.
Compactor
A roll-off or rearload container with a hydraulic compacting device. The compactor is either stationary and packs into a receiving box, or is contained with in the box itself as an all-in-one unit. Perfect for industrial locations, schools, hospitals and other similar places.
Rearload Truck
Your stereotypical "garbage truck". It's loaded from the rear of the truck and has the ability to dump dumpsters and tipper carts.
Sideload Truck
A garbage truck that's loaded from either side of the body behind the cab. There is a large opening in one, or both, sides of the truck where the trash is dumped into a compacting hopper either by hand, with a cart tipper, or an ASL.
Roll Off/Hook Truck
Roll-Off Trucks and Hook Trucks transport roll-off containers. The roll-off truck uses a hydraulic cable pulley system to load containers. The hook truck used a hydraulic hook to load containers.
Heim's Disposal

Billing & Account Handling

We bill on the first business day of the month/quarter.

  • Quarterly bills are due the 15th of the second month of the quarter.
  • Monthly bills are due on the last day of the month.
  • Pre-Paid Bag Annual Billings are due on February 15th.
  • Roll-Off bills are due n15.
  • Past due bills are due upon receipt.

If your bill due date reads “Due Upon Receipt” it is because you have a past due balance greater than $10.00. Please bring your account current as soon as possible to avoid having your account put on delinquent hold.

We realize that everyone forgets, especially newer customers receiving their bill for the first time. So, we try to be reasonable with our past due process without being too loose. Here it is:
We suspend service for past due accounts the second week of the quarter and one week after the quarterly due date. Those with balances 90 days plus are suspended automatically. 60 days plus if it’s a full quarter’s balance are suspended. Those who made a payment in the prior suspension period are kept active until the next suspension date. First time past due accounts are given the benefit of the doubt and left active until the next billing cycle. These are not hard and fast rules. Payment history, size of balance, and customer loyalty are all taken into account when we go through this process.

It’s hard not to be blunt with this answer, so here it goes. The bill has the due date on it, that is the reminder. We’re a small business and being a small business we need to use everyone’s time efficiently. Calling past due accounts that received a bill with the due date on it is not an efficient use of time. We try to give everyone the benefit of the doubt, so please see the question above.

A Finance Charge is a late fee imposed if your bill is past due. The amount varies by the size of the outstanding balance.

We do not accept payment on route. Please call in, mail in, or drop off your payment to our office.

You certainly may! Just login to your online account via Online Bill Pay and you’ll find the auto-pay system there. Auto-payments are taken on the due date of your bill.

To register your online account you’ll need your account number and customer ID. You can find these on your bill in the middle paragraph along with short instructions on how to login. You need to have received your first quarterly, monthly, or annual bill to have an online account.

We don’t personally save any credit card info at our office or in our computer system. However, we do offer an auto-pay system through our Online Bill Pay program that allows our annual, quarterly, and monthly billed customers to sign up and have their payments taken automatically on the due date. Once entered, we do not have access to the credit card info other than expiration date, and last four digits.

Extra charges are at the discretion of the driver based on the bulk and weight of an item(s). It really is a case by case basis. If you have something you’d like to dispose of please call our office for a price range prior to putting it out.

Unfortunately, we don’t receive notice of tonnage rate increases from the disposal facilities until the end of the year when it's too late to notify our entire customer base effectively and efficiently. We’ve also found that a notice prior to the increase tends to raise more questions than just sending the bill. Those who are going to complain about the increase when they get the bill are the same ones who complain when they get the notice, so it really doesn’t make much difference there either. Our increases are normally small, only a few dollars difference a year, and are mainly based on the disposal facilities’ increases. We only raise the rates we need to raise the amount we need to raise them to continue to do business.

Heim's Disposal

Residential Service

General Questions

  • Refrigerators/Freezers
  • Tires
  • Electronics (Computers, TVs, Peripherals)
  • Wet paint, oil, or flammable materials
  • Asbestos products
  • Large batteries
  • Shingles
  • Clean Fill Material (Rock, Block, Brick, Dirt)

These items will be left on site. 

We can take bulk items and clean-out waste permitting there isn’t enough to warrant a Clean-Up Bag or a Roll-Off container. Please notify us prior to placing this type of waste out so we can notify our drivers.

The normal waste from the typical kitchen, bathroom, and day to day living. We view it as the stuff that every household generates on a day to day basis.

Anything that every household wouldn’t produce on a day to day basis. The most common things we see is bulk trash and bulk items like clean-out waste and furniture, dense materials like kitty litter, yard waste, and burn ash, and construction debris. We can take these items and materials, however there may be additional charges for the bulk and weight.

Any single bag or can that is greater than 40 pounds is considered overweight. Our drivers are trained on determining weight by hand. 40 pounds is equivalent to the weight of a 5 gallon bucket of water. A basic rule of thumb is if you pick it up and think it’s heavy then it’s overweight and should be split into multiple bags.

All pick-up is weekly.

We only offer rearload dumpsters for commercial use, this includes active farms. We do not offer them for residential or temporary use.

No, we do not.

The night before your pick-up day.

Trash should be placed within reaching distance of the curb along the street or road your house is addressed to unless otherwise directed.

Please call us as soon as possible. We may have a driver nearby that can get it. In the event that we do not, please hold your waste until the following week.

If your trash wasn’t picked up there are a few common reasons:

  • Past due balance
  • Overweight
  • Not out in time
  • Inaccessible

If none of these things apply to you there is a possibility that we simply missed it, which can happen for a variety of reasons.

If you have a problem with critters getting in your trash there are a few things you can do:

  • Keep lid closed
  • Don’t dispose of liquid
  • Spray the inside of your can/cart with anti-stick spray/oil

No, not necessarily, although we do recommend it.

We prefer the simple, round Rubbermaid Roughneck trash cans with a lid.

Just please DO NOT get the BRUTE cans, or cart style cans that do not have a tipper hook up. They're heavy, awkward, and dangerous to lift. 

Our Pre-Paid Bags can be purchased at our office or Angie's Market in Trevorton.

Pre-Paid Bags are available to existing Pre-Paid Bag customers only as we are no longer accepting new customers on the Pre-Paid Bag Rate. Please do not purchase Pre-Paid Bags if you are not already an Pre-Paid Bag customer. 

Heim's Disposal

Commercial & Industrial Service

Dumpsters & Carts

Although we don't recommend moving your dumpster, yes, you may. However, you must make sure it is returned to it's normal pick-up location the night before your pick-up day. If you would like to move your container to a new spot for pick-up please call and let us know prior.

  • Tech electronics
  • wet paint/oil
  • flammable materials
  • fill materials (rock, block, stone, dirt, bricks, etc.)
  • Anything longer/wider than the container
  • Tires
  • White Goods
  • Heavy Construction Debris
  • Large Batteries
  • More than 1/3

Light construction debris (a few small scraps of wood/dry wall, plastic wrapping, saw dust, etc.) is acceptable in rearload dumpsters. Heavy construction debris (large amounts of drywall, plaster/lathe, wood pieces larger than a 4x4 and over 12" in length, concrete, brick, etc.) is not acceptable in dumpsters. No construction debris is accepted in carts.

No, we only offer weekly, and in some cases more frequent pick-ups. 

We need 3 feet of space around the sides and back of the container for safe operation, and a clear lane of travel to back in to the front.

This depends on the type of waste and how frequent the dumpster/cart is overfilled. If appropriate extra charges will apply. If the cart or dumpster is regularly overfilled we recommend upgrading to a larger container. 

The most common reasons for a dumpster not being dumped are: 

  • The dumpster was not accessible due to road/driveway conditions, or being blocked by vehicles or other items.
  • There were non-permissible items in the container the operator could not safely or efficiently remove.
  • The dumpster was placed in a different place than usual that was not obvious and we were not notified.

If our drivers are moving your container, or are not returning the container exactly how it had been placed they are trying to communicate that the container needs to be sat differently for pick-up day. This often happens when containers must be moved in order to dump them, but are routinely too heavy to safely move, or if the customer continues to push a dumpster against a structure that it must be pulled away prior to dumping. If the operator moves the container, please leave it where they place it or return it to that location for pick-up day.

Regular Use Roll-Off Containers & Compactors

Our regular use roll-off service is designed for commercial and industrial locations that have high amounts of waste flow, and/or items too large to fit in or safely dump out of a rearload dumpster.

They are great for contractors regularly disposing of construction/demo debris, facilities that have large amounts of bulky waste items, and 

  • Tech Electronics
  • Refrigerators/Freezers
  • Tires
  • Large Batteries
  • Hazardous Materials like wet paint, oil, flammable liquids
  • Plastic/Metal Barrels

We offer a custom service schedule for regular use containers and compactors. If the waste flow is inconsistent we offer "on-call" service, or if your waste flow is relatively consistent we can pre-schedule containers for routine pulls to eliminate the hassle of needing to call. 

Yes, we charge an Inactivity Fee. This fee only applies to new accounts and accounts that did not have a minimum of 10 container pulls the prior year. The fee is applied every month the container is not pulled. 

We can supply a compactor receiver box, however we do not often keep them in stock. We order receivers as we need them. 

If you are in need of a stand-alone compactor, or a self-contained compactor container we can assist you in purchasing or leasing one.

We handle these situations on a case by case basis. There are some restrictions on ash, dirt, masonry product, and vegetation disposal in certain areas and circumstances.

Containers can be filled level with the top rail of the container, but no higher. This is not only our rule, but a DOT rule and disposal facility rule. Containers filled above the top rail are considered an overloaded/insecure load and will not be hauled until fixed by the customer.

We do not give specific times for container pulls or deliveries. Our roll-off truck routing is done on a daily basis depending on the jobs scheduled for the day. Even estimated times can vary based on turn around time as the disposal facility, road conditions, and other variables. However, we can give you a call a half hour to an hour prior to arrival. 

To access or deliver a container we must have a clear path on a solid surface to the site and at least 3x the length of the container in a straight line to load/unload the container.

Although we prefer to have 3 feet all the way around the container we do understand that things can be tight and will operate in tighter spots if necessary. However, if we feel that we cannot safely deliver or pull a container due to space restrictions we will require the surrounding items to be moved.

We must be able to access the front of the container (opposite end from the door) in order to pull the container as that is the only hook up location.

We offer 15, 30, and 40 cubic yard containers. Approximate dimensions are below:

  • 15 Cubic Yard: 14ft x 7ft x 4.5ft
  • 30 Cubic Yard: 21ft x 7ft x 5.5-6ft
  • 40 Cubic Yard: 22ft x 7ft x 7-8ft

Heim's Disposal

Temporary Use Containers

Clean-Up Bag

Our Clean-Up Bag service is designed for small property clean-ups and small construction/remodel jobs. Virtually anyone in our service area can get a Clean-Up Bag as long as there is room to access the bag for removal.

  • Tech Electronics
  • Refrigerators/Freezers
  • Tires
  • Large Batteries
  • Hazardous Materials like wet paint, oil, flammable liquids
  • Plastic/Metal Barrels
  • Liquids
  • Large quantities (more than 1/3 the volume of the bag) of clean-fill, masonry materials, or ashes.

There is no time limit on how long you can keep the Clean-Up Bag. Keep it as long as you need it and call us when you're finished.

We handle these situations on a case by case basis. There are some restrictions on ash, dirt, masonry product, and vegetation disposal in certain areas and circumstances. If you have any of these materials please bring this to our attention prior to putting them in the bag.

Containers can be filled level with the top of the bag, but no higher. Clean-Up Bags filled above the top are not able to be hauled.

We do not give specific times for Clean-Up Bag removals. Our roll-off truck routing is done on a daily basis depending on the jobs scheduled for the day. Even estimated times can vary based on turn around time as the disposal facility, road conditions, and other variables. However, we can give you a call a half hour to an hour prior to arrival. 

Clean-Up Bags must be placed within 10 feet of a drivable surface (concrete, asphalt, stone) and be a minimum of 3 feet from any structure or vehicle. 

Cost depends on your location.

Clean-Up Bag price includes up to 1 ton of waste and the removal of the bag.

We require payment up front

Clean-Up Bags can be picked up at our office during normal business hours. 

We do not delivery Clean-Up Bags. They must be picked up.

Clean-Up Bags are 3 cubic yards. Their dimensions are: 8ft x 4ft x 2.5ft.

Roll-Off Containers

Our Temporary Use Roll-Off service is designed for property clean-ups and construction/demo job sites. Virtually anyone in our service area can get a temporary use container as long as there is room to deliver one on their property.

  • Tech Electronics
  • Refrigerators/Freezers
  • Tires
  • Large Batteries
  • Hazardous Materials like wet paint, oil, flammable liquids
  • Plastic/Metal Barrels

Our temporary use container packages include up to 2 weeks use of the container. We do offer time extensions for a small fee if the container is needed longer, however time extensions are not always available if the container is already scheduled to go to another job. It's important to schedule additional time in advance.

We handle these situations on a case by case basis. There are some restrictions on ash, dirt, masonry product, and vegetation disposal in certain areas and circumstances. If you have any of these materials please bring this to our attention prior to putting them in the container.

Containers can be filled level with the top rail of the container, but no higher. This is not only our rule, but a DOT rule and disposal facility rule. Containers filled above the top rail are considered an overloaded/insecure load and will not be hauled until fixed by the customer.

We do not give specific times for container pulls or deliveries. Our roll-off truck routing is done on a daily basis depending on the jobs scheduled for the day. Even estimated times can vary based on turn around time as the disposal facility, road conditions, and other variables. However, we can give you a call a half hour to an hour prior to arrival. 

To access or deliver a container we must have a clear path on a solid surface to the site and at least 3x the length of the container in a straight line to load/unload the container.

Although we prefer to have 3 feet all the way around the container we do understand that things can be tight and will operate in tighter spots if necessary. However, if we feel that we cannot safely deliver or pull a container due to space restrictions we will require the surrounding items to be moved.

We must be able to access the front of the container (opposite end from the door) in order to pull the container as that is the only hook up location.

Cost depends on size and location. Our temporary use containers come as a package that includes delivery, pick-up, up to 2 weeks use of the container, and a certain amount tonnage based on container size.

If the load exceeds the tonnage amount included in the package the over tonnage will be billed at the tonnage rate specified for your area and waste type. 

For contractors with established credit accounts other fee structures can be arranged.

Being that we offer our temporary use containers as a package deal, we require payment up front. Any tonnage overage charges will be billed after the job is complete and the container is weighed/dumped. Time extensions are due at the time the extension is made.

We offer 15, 30, and 40 cubic yard containers. Approximate dimensions are below:

  • 15 Cubic Yard: 14ft x 7ft x 4.5ft
  • 30 Cubic Yard: 21ft x 7ft x 5.5-6ft
  • 40 Cubic Yard: 22ft x 7ft x 7-8ft

Availability fluctuates. Generally, we can get you a container within a couple of days, however in the busier months this may vary.

Other Questions

General Questions

No, we are not a disposal facility and waste cannot be brought here to be disposed of.

No, rearload dumpsters are for commercial/industrial use only.