Frequently Asked Questions
You have questions. We have answers. At least we try to! Here is a list of some of the most frequently asked questions we get in our office.
Terms To Know
Residential Pick Up: weekly curbside waste removal at a home
Commercial Pick Up: weekly waste removal, whether its curbside, or a dumpster, at a business
Tipper Cart: 96 gallon waste receptacle made from heavy duty plastic used for residential, or commercial weekly pick up. Has a flip lid and wheels for easy moving.
Dumpster: a 1 cubic yard to 8 cubic yard waste receptacle made to be dumped into the back of a rear loading truck with the use of a winch. Used for commercial accounts with higher waste volumes.
Clean-Up Bag: a 3 cubic yard, rectangular shaped bag made from a heavy duty plastic weave used for small clean-up and remodeling jobs.
Roll-Off Container or “Container”: a 15, 30, or 40 cubic yard waste receptacle made for one time use jobs, or commercial accounts with high waste volumes.
Rear Load Truck: You’re stereotypical “garbage truck”. It’s loaded from the rear of the truck and has the ability to dump dumpsters as well as tipper carts.
Side Load Truck: A side load truck is loaded from either side of the body. There is a large opening in the side where trash is dumped into a compactor hopper. Has the ability to dump tipper carts as well.
Roll-Off/Hook Truck: Roll Off and Hook trucks transport Roll-off containers. The only difference is a Roll-Off truck uses a winch cable to load/unload boxes, and a hook truck uses a hydraulic hook.
Common Incoming Customer Questions
What is the best rate for me?
- We’ll have a nice flow chart for this eventually, but for now we can tell you to ask yourself these questions:
- Do I make one bag per week or less?
- Yes: Pre-Paid Bag Rate (permitting we provide pre-paid bag service in your area)
- No: Quarterly fee residential, or quarterly fee residential with a tipper cart
- Do I have a distance to take my trash to the road, want a cart to put all my trash in, make more than 2-3 bags of trash in a weeks time, or have issues with animals getting into my trash?
- Yes to any of the above: Quarterly Fee Residential with 96 gallon Tipper Cart
- No: Quarterly Fee Residential
What size container will best fit my job?
- This is a tough one. It’s hard to judge a job without actually seeing it, however here are a few very basic guidelines.
- 3 cubic yard Clean-Up Bad:doing a little cleaning out around the house, doing a small bathroom remodel, removing less than 6 square of shingles, or something along these lines
- 15 cubic yard container: cleaning out a whole house, remodeling entire rooms, doing a larger roof job, have many bulk items, or something similar
- 30 cubic yard container: tearing down a small mobile home, constructing a home, estate clean-ups, large home clean outs, or something similar
- 40 cubic yard container: the difference between the 30 cubic yard container uses and the 40 cubic yard container uses aren’t much different. The 40 has higher sides, so this may not be the best choice if you are loading by hand. However, if you have machinery, a 40 cubic yard container may be a better choice for larger jobs.
- For sizing and more info check out the page >HERE<
Why don’t you offer dumpsters to residential accounts?
- There are a number of reasons for this.
- One, dumpsters need to be dumped with a rear load truck meaning we have to back into the dumpster. Generally, residential properties were not set up to have large trucks turn around on them, or back across them. This makes getting to dumpsters on residential properties tedious and time consuming. It also raises the chances for property damage, which we don’t want to be the cause of.
- Two, commercial locations generally generate higher volumes of waste meaning they require a dumpster. Maintaining, restoring, repairing, purchasing, and storing dumpsters is very time and space consuming.Therefore, we only stock so many dumpsters at one time as the rest are in service, or rotating through our maintenance and restoration program. We do our best to keep our dumpsters looking and functioning great, but doing this limits the availability, so we reserve the dumpsters for the commercial accounts that are more likely to need them.
- Three, we have 96 gallon tipper carts that are about half a cubic yard. Most residences that are looking for a dumpster are looking for a one cubic yard. By using two tipper carts, a residence would get the same disposal volume with the convenience of a cart.
What does “units” mean on my bill?
- Typically, if you’re a quarterly billed customer, units is the number of months we are billing for. However, in some cases we are billing for something other than a number of months, like bulk items, or extra trash. In that case, we wouldn’t be billing for a number of months, so we use “units” as our unit of measurement to cover all of our bases.
When is my bill due?
- For quarterly billed customers, your due date is always the 15th of the second month of the quarter. For example, for the first quarter, the due date would be February 15th.
- For annually billed customers, the due date for your service fee is February 15th.
- For services that are billed on a monthly, or job by job basis, like roll-off containers, the due date is 30 days after the bill is sent. You can find the specific date on your bill.
Where is my bill at?
- This is a common question for the beginning of every quarter and we appreciate the honesty of those who ask. We close out the quarter and run the next billing at the same time. This usually takes place on the first business day after the previous quarter ends. For that reason, you won’t receive your bill until the end of the first week, or the beginning of the second week of the quarter.
- That being said, we have had bills get lost in the mail, or an error in our system that prevents a bill from sending. So, if you don’t have a bill by the 14th of the first month of the quarter, please give us a call.
Why am I getting a bill when I’m on Pre-Paid bags?
- That would be your annual service fee. Our pre-paid bag service includes an annual service fee that covers us coming to your location to pick your trash up; the actual “servicing” of your location. The pre-paid bags you purchase pay for the trash you put in them, the service fee covers us coming to your house to get it throughout the year.
How do I access the Online Bill Pay?
- We will have step by step video on this shortly. However, here’s a quick run down for new customers.
- Click the ‘Pay My Bill’ tab on the Heimsdisposal.com menu
- Find your Customer Id and Account number on your quarterly/annual bill (You Customer ID will only be on your quarterly, or annual bill)
- Hit register and enter the Customer ID and Account Number
- You will then be able to create a username and password
- Wa-la, you should be in
- If you have any difficulty, please give us a call
- Side Note: the online bill pay is only available for our quarterly and annually billed customers. Any monthly billing cycle, or roll-off container customers do not have access. We’re working on this for the near future.
What is an overweight or extra trash charge?
- An overweight, or extra trash charge indicates that, at some point throughout the quarter, you had some types of non-typical household trash. Our rates are for typical household trash, anything outside of what is considered typical is an additional charge. For more information on typical vs. non-typical household trash click >HERE<
Past Due Accounts
How do we handle past due accounts?
- We process past due accounts twice per quarter.
- Once one week after the quarterly due date
- Once one week after the start of a quarter
- For more details on this check out this article: >Past Due Account Policy<
Why wasn’t my trash picked up?
- We don’t get this one too frequently, but it’s worth mentioning. Here are a few reasons your trash may have been missed.
- Overweight: If we can’t lift it, we can’t take it. If your trash is heavy, please split it into multiple bags so it is easier to handle. Please see “What is Overweight” below.
- Wasn’t out on time: Sometimes our routes change, or we get ahead. Your pick up time may not be at the exact same time on your pick up day. Please have trash out the night before. That way, if we come earlier than usual, you’re good to go!
- We weren’t there yet: This seems like a funny answer, but again, your pick up may not be at the same time on your pick up day. Sometimes, when routes change, or if we get behind on time for some reason, your trash may be picked up later than usual.
- Past Due Account: If your account is past due and you have not made prior payment arrangements, your account may have been put on hold. Please see >Past Due Account Policy<
- We Missed It!: Just like you, we’re only human. Sometimes we make a mistake and a pick up gets missed. If this is the case, we will fix the issue.
- To reduce the chance of a missed pick up, and to help out your driver, please place your trash at the same place consistently. Our drivers get into a routine with their pick ups, and if you’re trash is not in it’s normal spot, even though you have it out, they may not see it. We greatly appreciate your cooperation!
Where would you like me to set my trash on pick-up day?
- All trash should be next to the road, or street that your home is addressed to. The exception to this is if you live in town and place it in an alley, or if the front of your house faces an area where it is dangerous for us to stop and we ask you to place it elsewhere. At the end of your driveway, or on the sidewalk in front of your house are typically great places.
What is typical household trash vs. non-typical household trash?
- All of our residential rates are based on our customers having typical household trash. Typical household trash can be thought of as the things you throw away in your kitchen on a daily basis. That is a pretty wide range of stuff, so we found it easier to give an explanation of what non-typical household trash is. Non-typical trash falls into one of four categories: bulk items, clean-out trash, non-typical materials, and overweight items. You can learn more about non-typical waste >HERE<.
What do I do with my electronics?
- Unfortunately, we cannot take electronic tech devices. We suggest checking out Best Buy or Staples for an electronics recycling program. Learn more >HERE<.
Have a question you think should be answered on here? Check out our topic request for >HERE< to tell us about it!
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