Frequently Asked Questions

We bill the first week of the month/quarter.

• Quarterly bills are due the 15th of the second month of the quarter.
• Monthly bills are due on the last day of the month.
• Pre-Paid Bag Annual Billings are due on February 15th.
• Roll-Off bills are due n15.
• Past due bills are due upon receipt.

If your bill due date reads “Due Upon Receipt” it is because you have a past due balance greater than $10.00. Please bring your account current as soon as possible to avoid having your account put on delinquent hold.

We realize that everyone forgets, especially newer customers receiving their bill for the first time. So, we try to be reasonable with our past due assessment process without being too loose. Here it is:
We suspend service for past due accounts the second week of the quarter and one week after the quarterly due date. Those with balances 90 days plus are put on delinquent hold automatically. 60 days plus if it’s a full quarter’s balance are put on delinquent hold. Those who made a payment in the prior assessment period are kept active until the next assessment period. First time past due accounts are given the benefit of the doubt and left active until the next billing cycle. These are not hard and fast rules. Payment history, size of balance, and customer loyalty are all taken into account when we go through this process.

It’s hard not to be blunt with this answer, so here it goes. The bill has the due date on it, that is the reminder. We’re a small business and being a small business we need to use everyone’s time efficiently. Calling past due accounts that received a bill with the due date on it is not an efficient use of time. We try to give everyone the benefit of the doubt, so please see the question above.

A Finance Charge is a late fee imposed if your bill is past due. The amount varies by the size of the outstanding balance.

We do not accept payment on route. Please call in, mail in, or drop off your payment to our office.

You certainly may! Just login to your online account via Online Bill Pay and you’ll find the auto-pay system there. Auto-payments are taken on the due date of your bill.

To register your online account you’ll need your account number and customer ID. You can find these on your bill in the middle paragraph along with short instructions on how to login. You need to have received your first quarterly, monthly, or annual bill to have an online account.

We don’t personally save any credit card info at our office or in our computer system. However, we do offer an auto-pay system through our Online Bill Pay program that allows our annual, quarterly, and monthly billed customers to sign up and have their payments taken automatically on the due date. Once entered, we do not have access to the credit card info other than expiration date, and last four digits.

Extra charges are at the discretion of the driver based on the bulk and weight of an item(s). It really is a case by case basis. If you have something you’d like to dispose of please call our office for a price range prior to putting it out.

Unfortunately, we don’t receive notice of tonnage rate increases from the disposal facilities until the end of the year when it’s too late to notify our entire customer base effectively and efficiently. We’ve also found that a notice prior to the increase tends to raise more questions than just sending the bill. Those who are going to complain about the increase when they get the bill are the same ones who complain when they get the notice, so it really doesn’t make much difference there either. Our increases are normally small, only a few dollars difference a year, and are mainly based on the disposal facilities’ increases. We only raise the rates we need to raise the amount we need to raise them to continue to do business.